Frequently Asked Questions

At PROJECT_FACE, you'll find balaclavas as a style accessory. Check the product page to learn about its features and the available options.

Which size should I choose?

Review the size and measurement information on the product page. If you have any questions before purchasing, write to us at project_face@use.startmail.com.

How long does it take for my order to arrive?

Check our shipping policy to find out the available destinations and estimated delivery times.

How can I check the status of my order?

Write to us at project_face@use.startmail.com with your order number so we can check its status.

What should I do if the product arrives damaged or is incorrect?

Write to us at project_face@use.startmail.com with your order number, a description of the problem, and photos of the product and the packaging. We will review the issue and let you know the next steps.

Can I return it?

Check our refund policy to learn about the return conditions. Before sending the product, contact us to receive the instructions and the return address.

What payment methods are accepted?

The available payment methods are shown at checkout.

How can I contact you?

You can write to us at project_face@use.startmail.com. If your inquiry is related to a purchase, include your order number.