Refund policy
Last updated: October 7, 2026
30-day returns
You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, unwashed, in the same condition you received it and in its original packaging.
How to start a return
Email us at Adrianajenjo29@gmail.com with your order number and the reason for the return. We reply within 48 hours with the address of our returns center and the steps to follow.
Please don't send anything back before contacting us. Items sent without an approved return request, or to any other address, cannot be accepted.
Return shipping
For returns and size exchanges, return shipping is paid by the customer. If your item arrived damaged or defective and your claim meets the requirements below, we cover the return shipping. We recommend using a tracked shipping service.
Wrong size? Exchanges
If the size doesn't fit, contact us within 30 days. Once your return is approved and the item arrives at our returns center in its original condition, we send you the new size.
Damaged or defective item
Please check your order as soon as it arrives. To make a claim, email us within 7 days of delivery with:
- your order number,
- clear photos of the item and the packaging, and
- a video showing the damage or defect.
Claims that don't include photos and a video, or that are sent after 7 days, cannot be accepted. Once we review and approve your claim, we'll send you the returns center address and cover the return shipping. When the item arrives and the damage is confirmed, we'll send you a replacement or issue a full refund.
Refunds
Refunds are issued only after the returned item arrives at our returns center and passes inspection. Approved refunds go to your original payment method within 7–14 business days. Your bank may need a few extra days to show it.
Original shipping is free, so there are no shipping costs to refund. Free digital gifts don't need to be returned.
Questions?
Contact us at Adrianajenjo29@gmail.com.