Shipping, Breakage and Returns

Shipping and returns

Check our shipping policy to find out the available destinations, costs, and delivery times for PROJECT_FACE.

Help with your order

If your order has not arrived or the balaclava arrives damaged, write to us at project_face@use.startmail.com with your order number and a description of the problem. If there is visible damage, attach photos of the product and the packaging so that we can review the issue.

Returns

Check our refund policy to find out the conditions and the steps to request a return. Before sending the product, contact us to receive the instructions and the return address.

Contact

For any questions before or after your purchase, write to us at project_face@use.startmail.com.